Below you'll find answers to the questions we get asked the most related to the Products, Software & Training Solutions. If you didn't find the answers for your questions...
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FAQs

  • Given that different options are available from the SMART Meeting Pro PE 1.2 icon, the SMART Meeting Pro 4.0 SP1 icon and the SMART Notebook 14 icon in the notification area (Windows) or Dock (Mac), which options can you expect to get if you install more than one of these SMART software products on one computer?

    The icon in the notification area or Dock provides the options for whichever SMART software product was installed last

  • Can you remove one SMART software product without affecting the others? For example, if you have both SMART Notebook 14 software and SMART Meeting Pro 4.0 SP1 software installed on one computer, can you remove one without there being adverse effects on the other?

    If you need to remove one SMART software product, we recommend that you remove all SMART software products and then re-install the ones you want to keep. When you remove a SMART software product, SMART Product Drivers is removed, which can lead to unexpected behavior and limited functionality in any remaining SMART software products. Fully re-installing the software you want to keep prevents this from happening

  • What happens when you use the screen capture button on a SMART Podium interactive pen display when multiple SMART software products are installed?

    This depends partly on the order of installation. SMART Meeting Pro PE 1.2 software uses a different screen capture mechanism than SMART Meeting Pro 4.0 SP1 and SMART Notebook 14 software. If the SMART Meeting Pro PE 1.2 screen capture application appears, it's safe to expect SMART Meeting Pro PE 1.2 software to display the captured area. If the SMART Meeting Pro 4.0 SP1 or SMART Notebook 14 screen capture application appears, the application that was installed first (SMART Meeting Pro 4.0 SP1 or SMART Notebook 14 software) will display the captured area.

  • The projector image seems dimmer than usual - what does this mean?

    It may be time to replace your projector lamp. Projector lamps dim as they age. Some projectors allow you to check the number of hours your lamp has been used through the built-in menu system. Check your user guide for information about this feature.

  • How many hours will my projector lamp work?

    Just like any light bulb, projector bulbs have an expected operating time, called lamp life. This value is expressed in hours and represents the number of hours before the lamp is at half its original brightness.
    The expected life of a lamp will vary based on the lamp technology and the projector; however, most projectors offer about 2000 hours. The lamp's success rate is based on a bell curve, so that a majority of (but not all) lamps will meet the lamp life hours specified. Some lamps will fail sooner and this is part of the acceptable operating range of the rating. For projectors that are used under normal operating conditions (no more than three to five hours per day in a clean, relatively dust-free environment) the lamp will have the greatest likelihood of lasting through its entire rated lamp life.

  • What can I do to help my projector lamp last longer?

    There are several things you can do to increase your lamp life. Do not allow the projector to become overheated by ensuring that there is adequate clearance near the intake and exhaust vents. Operate your projector in a clean, relatively dust-free environment. Clean air filters every 3 months or more often if there is a lot of dust or contaminants in the room. Striking the lamp ages the lamp as it causes slight changes to the shape of the electrodes that light the lamp, so light up your projector when you're ready to use it and avoid frequent on and offs. Avoid shock to the lamp or projector. If your projector has this feature, Use "Lamp Economy Mode" to lengthen the life of the lamp by reducing its brightness. In most cases you will get a 50% increase in lamp life with a 20% reduction in brightness and you will not likely notice the reduced lumen output. Allow the projector fan to turn off after you power down and before you unplug the projector. The only exception to this is a projector that is designed to keep the fan turning for a brief period after removing power.

  • Which version of SMART Notebook collaborative learning software works with Mac OS X 10.10 Yosemite operating system software?

    SMART Notebook 14.2 software. To download SMART Notebook 14.2 software, see the SMART Notebook 14 software for Mac download page. For more information, see SMART Notebook & Apple OS X Yosemite (Mac OS X 10.10) Customer FAQ. If you want to continue using previous versions of SMART Notebook software prior to SMART Notebook 14.2 software, see the SMART Notebook download page for compatible operating systems.

  • Network Readiness Check for SMART Room System for Microsoft Lync (SRS-LYNC)?

    The Network Readiness Check for SMART Room System for Microsoft Lync (SRS-LYNC) is a remote analysis of a customer site tailored specifically to the SRS-LYNC providing pre-deployment consulting to ensure the customer's IT environment is optimized for an SRS-LYNC deployment. A site is defined as a network site which could be a customer's main office, a campus site, a branch office or an employee's home office where one or more SRS-LYNC is deployed.

  • How will the Network Readiness Check for SRS-LYNC be performed?

    The Network Readiness Check for SRS-LYNC will be performed by UC Point on behalf of SMART. UC Point is a leading provider of managed Microsoft Lync services, Gateway/SBC proactive monitoring and dynamic network analysis. UC Point is based out of Switzerland, Germany and the US.

    The Network Readiness Check consists of three steps:

    1. Customer Prerequisite Form. A form with initial questions and preparation tasks will be sent to the customer for completion. This form will exchange information and permissions with UC Point to initiate the Network Readiness Check.
    2. Remote Session for NRC Analysis. For the completion of this service, an active TeamViewer session to the customer's Microsoft Lync environment is required. An online session will be scheduled with the UC Point and a customer IT representative, who must be available throughout the session to support the analysis.
    3. Results Assessment and Consultation. The results are assessed and presented to the customer by the UC Point consultant. In addition to a formal briefing, the technical report and detailed results of the Network Readiness Check will be made available to the customer.

  • How will confidentiality requirements be met during the Network Readiness Check?

    The Terms of Services must be agreed upon to meet and protect confidentiality requirements of all parties. Data will, under no circumstances, be shared with any third-party vendor or system integrator.

  • How will the information from the prerequisite form be kept confidential?

    The customer prerequisite form allows for an exchange of information on the customer's IT environment to help facilitate the Network Readiness Check. The form is shared only between the customer IT representative and the UC Point consultant. The form, as well as any other files that are shared, can be submitted as a PDF and is password protected by the customer. The password is exchanged separately. Any prerequisite content is stored in UC Point's data center according to highest industry-standard practices to ensure the customer's data is private, isolated and persistent. All prerequisite content is deleted from UC Point's data center 60 days after completion and sign-off of the Network Readiness Check.

  • What is TeamViewer and why is it being used?

    The TeamViewer software allows for remote support and online meetings while being compliant with industry security standards. SMART recommends using TeamViewer to perform the Network Readiness Check. However, alternate options may be used on a case-by-case basis.

  • What permissions will be required during the remote session?

    Customer must provide permissions to access the TeamViewer on one Microsoft Lync Front-End server or an administrative PC which is able to run a remote desktop session on one of the Front-End servers. The Active Directory user account that is logged on to that server must be a member of the CSAdministrators security group. In addition, one default-employee Active Directory account which includes the full Microsoft Lync functionalities to support the NRC analysis will be required.

  • What access to the customer's IT environment will UC Point have?

    UC Point requires read-only access to the customer's environment and will not perform any actions or manipulations (read/write-access) during the Network Readiness Check session. A customer IT relevant system access rights must be available during the entire online session to support the NRC analysis. All actions required to support and complete the Network Readiness Check will be executed by the customer representative.

  • How will the results from the Network Readiness Check be kept confidential?

    The results from the Network Readiness check will be submitted to the customer IT representative as a PDF and be password protected by UC Point. The password is exchanged separately. The results are shared only between the customer IT representative and the UC Point consultant. Results will, under no circumstances, be shared with any third-party vendor or system integrator. Any content relating to the Network Readiness Check will be stored in UC Point's data center according to highest industry-standard practices to ensure the customer's data is private, isolated, and persistent.

  • What are SMART Usage Reporting and SMART Proactive Monitoring?

    SMART Usage Reporting and Proactive Monitoring are annual subscriptions to cloud services providing visibility and analytics to the adoption of SMART Room System for Microsoft Lync (SRS-LYNC) deployments, as well as, remote diagnostics on the system health of an SRS-LYNC deployment.

  • How are SMART Usage Reporting and SMART Proactive Monitoring services deployed?

    Both SMART Usage Reporting and SMART Proactive Monitoring are provided by UC Point on behalf of SMART Technologies. UC Point is a leading provider of managed Microsoft Lync services, Gateway/SBC proactive monitoring, automatic disaster recovery and dynamic network analysis. UC Point is based out of Switzerland, Germany and US.

    An aggregator plug-in is installed on the Microsoft Lync Monitoring server and feeds utilization and monitoring data into UC Point's private, secured cloud. The transmitted data activates the analytics online web portal and allows the customer to use the underlying software to view dedicated reports. A number of standard templates, automated reports and comprehensive filtering can be accessed including the ability to export reports as a PDF or Microsoft Excel file.

  • How will confidentiality requirements be met?

    The Terms of Services must be agreed upon to meet and protect confidentiality requirements of all parties. Terms of Service will be received and viewed upon installation and available for viewing in advance.

    UC Point provides a reporting, analytics and monitoring system based on the highest industry-standard security practices to ensure the customer data is private, isolated, and persistent. Two highly available UC Point Data Centers are located European region. Data will, under no circumstances, be shared with any third party vendor or system integrator.

    Note: Note: The data collection and reporting system will not collect or store personally identifiable information or business intellectual property. All data belongs to the customer. Private information such as names, SIP and Telephony URI are sanitized at the source and not stored or transmitted. SIP payload and presentation content are not captured.

  • What is the purpose of the aggregator and how does it work?

    The aggregator is a Windows service which collects SRS-LYNC specific session data from the LCScdr and QoE metrics databases for SRS-LYNC only. To do this, the aggregator connects to the Microsoft Lync Monitoring SQL instance, authenticates with a dedicated user, which is provided by the customer, and collects the relevant data. The collected data is sanitized and doesn't contain any meeting or conversational content. The data is stored in a local .csv file and transferred to the UCP secured data center using SFTP.

  • How will the .csv file be transmitted to the cloud?

    Using Secured File Transfer Protocol (SFTP) for a secure transmission, transmitted data will activate the analytics online portal and allow the customer to use the underlying software to view dedicated reports. The connection to the UC Point cloud is setup by the aggregator internally out of the customer's firewall. All data is transferred in that connection.

  • Is it possible to see the data that is being collected and transmitted?

    The aggregator's Open Kitchen functionality allows the customer to have a permanent inside view of the data being sent to the UC Point cloud (Single Point of Control). The .csv file being created and transmitted by the aggregator can be reviewed at all times by the customer IT representative.

  • How will data be stored?

    The aggregator runs continuously, however, locally stored data is deleted after 60 days. In addition to the transferring of usage and monitoring data, a local configuration file, as well as, log files will be backed up. For backup and troubleshooting purposes the local configuration file will be synchronized with the UC Point back end during the data transfer process. Backups will be purged on a 14 day schedule.
    The remote folder in the UC Point cloud is password protected and only accessible for the dedicated customer.

  • What other system requirements should be considered?

    A public IP address is not required and the customer's server does not have to be in the DMZ. Port 22 (one-way, internal to internet only) must be open.

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